THE Katalyx PERSPECTIVE
Norman reminds strategists that a technically correct system can still fail its users. Policy quality is experienced at the interface.
If this author were designing a national economy instead, what would they do?
01 · Designing Systems
The Design of Everyday Things
Don Norman
Katalyx INTERPRETATIONFOUNDATIONAL
Katalyx APPLICATION
Treat every public service and investor journey as a designed interface; remove ambiguity, friction and avoidable error.
ONE PROVOCATIVE QUESTION
If citizens need a manual to navigate reform, has reform really been designed?
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